After sales service
WE KNOW IT IS VITAL TO YOUR BUSINESS THAT CONSUMERS ARE ABLE TO PURCHASE A GREAT TASTING DRINK WHENEVER THEY WANT – THIS IS A CENTRAL ELEMENT TO THE DJ DRINK SOLUTIONS EXPERIENCE.
By supplying only the highest quality equipment and scheduling regular preventative maintenance checks, we aim to keep your downtime to a minimum. However, even the most reliable equipment can occasionally fail and, when this does happen, it is how your supplier reacts that sets them apart from the rest. Here at DJ Drink Solutions, we acknowledge the importance of minimising the impact this has on you and your business.
EFFECTIVE AND SPEEDY TECHNICAL SUPPORT FROM TRAINED TECHNICIANS
Through Tom Tom Logistics, our new computer service management programme, as soon as one of our regional team of technicians receives your call, he will contact you to provide immediate technical support and estimated time of arrival. We Work closer to our customers and closer to your business
QUALITY PRODUCTIVE SERVICE CALLS
Every time we call we carry out eight system checks, all designed to ensure that we are “fixing future problems before you even know there’s a problem”.
“FIRST TIME FIX” POLICY
Our technicians will endeavour to effect a repair that leaves you operational each and every time.
Our Speed of response and First time fix policy, supported by continuous engineering training, will ensure that, should the worst happen and a breakdown occur, you will always be serving again in the shortest possible time.
Our Commitment doesn’t stop there, because we provide both equipment and product, you can ensure that the right products are just a simple phone call away – promptly delivered via our fleet of regional delivery vehicles.
THREE WAYS BETTER
- Regional Coverage – North West and North East England, Yorkshire, Humberside and Staffs
- Skilled, Fast responsive Service Team
- Professional back up service – to ensure your customers enjoy. uninterrupted Dispense Drinks